MTN Technical Useless

MTN is Technically inferior and absolutely useless at resolving tech issues.

I have been complaining and have reported the issue where certain MTN numbers cannot phone me since October 2020 (8 months now) with no resolve. I have called and discussed the issue in excess of 20 times I've gone in-store 3-times Menlyn and Jeffreys-Bay. I have found it is impossible to talk to the technical department and the call center representative can only "escalate the issue" to technical, who simply do nothing or are inadequate to do so.

This is a business contract and this number has been advertised for over 20 years, I must ask how much business am I losing because customers cannot get through to me.

On Saturday I replaced the sim card in hope that it would resolve the issue, it did not and it cost me R150.00. Any chance of getting this back from MTN, doubt it. I have also swapped the sim card to another phone to address issues around duplicate numbers and the possibility of a blocked number, nothing.

I am now going to take this matter to higher levels like the Ombudsmen, hello peter, and wherever else I can because MTN will just not respond.

I have given MTN, numbers on their network that cannot phone me one of which is a number on the same company contract many times to MTN call center representatives

Why should we be abused by MTN?