1 reviews | Active since Mar 2009
MTN technical problem takes airtime without refund
<p>MTN Reference ********** 36. August 18th called MTN to say tell them that they used my MTN airtime to convert to internet usage. This is while my access point name (APN) has always been set up to use Afrihost data for internet usage. They confirmed that Afrihost is my data provider. Afrihost had no technical problems at any of the times that MTN used my airtime. They promised to resolve within 5 working days. As yet still no refund has been made and no contact (despite promising to do so) has been made with me. After contacting MTN today for the third time (Sept 9th) they are infering that I changed my settings to use MTN data, but they cant show me this. It is clearly an MTN technical problem on the day concerned, but they refuse to refund the trivail amount of money that they *******ly took.</p>
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
Please see the feedback regarding the airtime used.
When the subscriber was using the Afrihost APN, he was not being charged but he started being charged on the 20th because he started using the MYMTN APN
advised client. The change is done from the user of the device.
Kindly note that when you are using Afrihost APN to connection to the internet the connection will depletes from Afrihost data, once their data is depleted and you are still connecting to the internet from your side then it will depletes from the available airtime or MTN data bundles if you have any active .
We have requested for the URL and itemised billing report, MTN cannot assist with refund.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
Please see the feedback regarding the airtime used.
When the subscriber was using the Afrihost APN, he was not being charged but he started being charged on the 20th because he started using the MYMTN APN
advised client. The change is done from the user of the device.
Kindly note that when you are using Afrihost APN to connection to the internet the connection will depletes from Afrihost data, once their data is depleted and you are still connecting to the internet from your side then it will depletes from the available airtime or MTN data bundles if you have any active .
We have requested for the URL and itemised billing report, MTN cannot assist with refund.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
You may request for the itemized billing report once the invoice for September is finalized.
Best regards,
You may request for the itemized billing report once the invoice for September is finalized.
Best regards,
Dear Alice van der Merwe Req: ********** .
We always had available Afrihost data.
This is the first time in two years you have done this. Since we made no manual changes to setup it is CLEARLY your technical fault.
We did not at anytime change to MY MTN APN. Why would we do this until all airtime was depleted then switch back to Afrihost which always had an abundance of data available? How does a phone "automatically" change back to use Afrihost data as soon as MTN airtime is depleted? Are sugegsting we changed back manually again?
We deny your aligation, please supply proof.
After receiving your documentation we will persue legal means to recover what you have ******.
Dear Alice van der Merwe Req: ********** .
We always had available Afrihost data.
This is the first time in two years you have done this. Since we made no manual changes to setup it is CLEARLY your technical fault.
We did not at anytime change to MY MTN APN. Why would we do this until all airtime was depleted then switch back to Afrihost which always had an abundance of data available? How does a phone "automatically" change back to use Afrihost data as soon as MTN airtime is depleted? Are sugegsting we changed back manually again?
We deny your aligation, please supply proof.
After receiving your documentation we will persue legal means to recover what you have ******.