MTN Technical Error - took my all airtime

Please note on Thursday morning R300 was topped up for airtime and I bought 100 mins for R50 for all network for 30 days however to my surprise MTN topped me up with 2000 mins instead and all my airtime was taken then I called the call centre helpline was advised to switch off my phone for 15mins and back on they reset from their side since it’s a system error since they that has not been done I called again and again to ask Mtn to assist send emails however my issue has not been resolved. Yesterday followed up I even asked to speak to a Supervisor Akiri the contact centre Never returned my calls all I heard she’s in a meeting and again when I called I’ve been told she’s having lunch it’s been 2 days 48hrs no assistance or whatsoever from MTN.

Can someone assist me coz I need assistance asap.

I’m not happy with the service that MTN is providing at this moment because there’s isn’t even an option to buy 2000 mins for 30days for all network even their staff confirmed hence they said it’s a a technical error should be resolved when they logged a call to their IT department.

I’ve forwarded the all emails from day 1 and attachments…

I’ll definitely follow up until this issue is resolved I’m not going to to allow MTN take me for granted and I will not use this minutes which they gave me and chow all my airtime. What will I do with 2000 minutes I don’t run a call centre department.

My number is ***