1 reviews | Active since Jul 2013
MTN TAKING UNAUTHORISED DEBIT ORDERS
I changed the date of my debit order from the 1st to the 5th for the reason being that I started a new job and my salary date changed, this is to ensure that my money is in the account in time for them to debit. Debit order went off on the 1st of June, and then conveniently another debit order of DOUBLE my monthly payment goes off. After speaking to a lady in the customer service department demanding to eventually speak to a manager she advised me that she will send a request to the collections department BUT she cannot guarantee that they will phone me back because they don't really make or take calls?! *** how does this work?!? I sent a message on the Facebook page and ended up speaking to a lady there where she advised that I did not pay for this month but next month's debit order will go off, if you use your knowledge, 1st June - payment done, July-payment sorted (as I am in credit) August - payment will be taken off my account,... LIKE WHAT THE F**** how on earth does this work? Now she wants to tell me: "Please be advised because you changed your debit order date you are not debited one month in arrears anymore. When your invoice closes on the 20th you will be debited on the 5th of the following month. Prior to changing your payment date when your invoice closes on the 20th, you were debited on the 1st of the following month" THIS IS EXACTLY THE SAME JUST A DIFFERENT DEBIT DATE! I did NOT give them authorisation to take any additional amount from my account NOT EVEN TALKING ABOUT THE ADDITIONAL AMOUNT BEING A DOUBLE MONTHLY INSTALLMENT.... I am disgusted! I will most certainly make sure that everyone knows that MTN wants to let their customers bite the short end! TAKING UNAUTHORISED DEBIT ORDERS!
Thank you for taking time to raise your concerns with MTN, please accept our sincere apologies for the breakdown in the service delivery in one of our touch points.
Upon modifying a debit order date our system will notify the user of the changes in cycle. This means that there was a shorter cycle for the debit order date between the 1st to the 5th of the month. The debit request for the 1st was already pending , a new one for the 5th activated for the two months debit orders. Our system could not reverse the debit order for the first hence the two debit orders ran concurrently or alongside. .
For a goodwill due to the inconvenience you have experienced, I will pass a credit of R450.00 to your MTN account and your next debit order amount in August 2018 will be less this amount.
I trust this will restore your faith in MTN
Warm regards,
Eunice
Complaints analyst.
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our sincere apologies for the breakdown in the service delivery in one of our touch points.
Upon modifying a debit order date our system will notify the user of the changes in cycle. This means that there was a shorter cycle for the debit order date between the 1st to the 5th of the month. The debit request for the 1st was already pending , a new one for the 5th activated for the two months debit orders. Our system could not reverse the debit order for the first hence the two debit orders ran concurrently or alongside. .
For a goodwill due to the inconvenience you have experienced, I will pass a credit of R450.00 to your MTN account and your next debit order amount in August 2018 will be less this amount.
I trust this will restore your faith in MTN
Warm regards,
Eunice
Complaints analyst.
Best regards,
