MTN Taking my paid for 100GB Monthly – No Resolution Since January SHESH@200

MTN Taking 100GB Monthly – No Resolution Since January

SHESH@200 PRODUCT

Since January 2026, I have been trying to resolve an issue where 100GB of my data disappears every month from my MTN account. Despite repeated attempts through MTN’s support channels, the problem remains unresolved.

The MTN call centre constantly refers customers between departments, with no one taking ownership of the complaint.

When contacting the email support team, each response comes from a different consultant, requiring the entire problem to be explained again. There appears to be no continuity or tracking of the case, making the process extremely frustrating.

Interestingly, the only reliable way to get MTN to call you back is by pressing the “upgrade” option, which immediately connects you to a sales consultant. However, they are only able to assist with upgrades and sales, not with resolving customer complaints.

My complaint reference number logged 23 February 2026: [Reference number: d5770be4-cdd8-484d-9754-c2c849c3c7c3

Warning to Potential New MTN Customers

If you are considering signing a contract with MTN, please be aware that once you are locked into the contract, resolving service or billing issues can become extremely difficult.

Escalation Process for MTN Customers

If MTN first contact does not resolve your complaint, the escalation process is:

Email MTN Complaints: ***

Escalate the complaint to the telecom regulator: Independent Communications Authority of South Africa (ICASA) ***

If still unresolved, file a complaint with: National Consumer Commission (NCC) ***

Small Claims Court Clerk at the Magistrate’s Court - Free Process