MTN taking my data and airtime

Can someone please help me understand why the Hell am I still using ?#?MTN? this people don't know what's customer service. They took my airtime n 1.66G data. Called on the 9th this month ,Spoke<br> With an agent called Nthabiseng who was unwilling to assist and kept on telling me that she can not pull out the recods but she can confirm my airtime and data was used for Internet service off which she can't confirm which sites. Ever since no one helped. Called in 15th again Spoke to Kelly better yet no one cares to respond again. I think I should take my contract somewhere else because #MTN does not care as long as they have money coming in then they are sorted.<br> <br> Can MTN refund me please