MTN taking money for ZTE 5G Router that NEVER worked - 7 months of no service [#RCO791131] *[N3DT3FK]

Dear MTN,

I am disgusted and fed up with your service.

On 25 September 2025 I bought a ZTE 5G Home Internet Router online from MTN. It was delivered to my workplace. From the moment I plugged it in, that router has NEVER worked. Not for one second. Not even a little flicker of hope. Impressive consistency from your “5G” product.

Since then I’ve called every MTN number I could find. Most calls get dropped. The agents who do answer promise a manager will call back. I’m still waiting — maybe your managers are all on a very long lunch break since September.

Because calling got me nowhere, on 27 December 2025 I physically went to MTN Mall of the South. Your staff took the router and I told them to cancel the contract there and then. I thought, “Finally, sorted.” I was wrong.

It’s now April 2026. MTN is still debiting my account every single month. For what, exactly? I do NOT have a router. I have NOT had internet from you for 7 months. You are charging me for airtime I can’t use and WiFi I’ve never had. Your service delivery seems to be permanently “loading”…

I’m posting here because your call centre and stores have failed me completely. These are some of my reference numbers: *RCO791131* and *N3DT3FK*. I have more from the dozens of calls I made, but clearly reference numbers don’t equal resolutions at MTN.

I’m done with MTN. At this point I’d get faster internet by tying a note to a ***eon. At least the ***eon would show up.

So here’s what needs to happen immediately: 1. Cancel this contract with ZERO penalties. 2. Refund every cent debited since 27 December 2025 — the date your store took the router back. 3. Stop debiting me. Today.

I’ve kept records of everything. If this isn’t resolved, ICASA is my next stop.

Sort this out now.

Reitumetsi Moloi