LM
Lulu M
1 reviews | Active since Dec 2018
09 Dec 2019, 12:27
MTN taking me to the moon and back for a sim swap! -_-
Hi MTN
I've been an MTN customer for over ten years. I've been trying to get a sim swap on my number *** for three weeks now and MTN is taking me back and fourth.
I've settled/paid up my contract, moved back to prepaid, did an affidavit, visited the store, and still my sim swap has not been successful. Please this is unacceptable. I just want to be able to use my number again.
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Replies (1)LM
Lulu M's updateReviewer Update
09 Dec 2019, 18:35Hello Alice
I’ve been to the MTN store twice and everytime they say from their side the sim swap was done its awaiting MTN Headoffice. When I call 135 they tell me to go back to the store but the store tells me to contact MTN Headoffice!
I’ve been to the MTN store twice and everytime they say from their side the sim swap was done its awaiting MTN Headoffice. When I call 135 they tell me to go back to the store but the store tells me to contact MTN Headoffice!
LM
Lulu M's update09 Dec 2019, 18:35
Reviewer Update
Hello Alice
I’ve been to the MTN store twice and everytime they say from their side the sim swap was done its awaiting MTN Headoffice. When I call 135 they tell me to go back to the store but the store tells me to contact MTN Headoffice!
I’ve been to the MTN store twice and everytime they say from their side the sim swap was done its awaiting MTN Headoffice. When I call 135 they tell me to go back to the store but the store tells me to contact MTN Headoffice!