MTN Taking funds that doesn't belong to them

Email sent to MTN Ongoing Problem for more than a month now

Good day Please help me this is my work email I do not have the time to type from my private email that you would have on the system as *** I am a MTN customer for years now I have sent repeated emails and phoned nonstop I have ticket number after ticket number the most resent ticket number is *** The voice note contract agreed upon was R489.99 per month Then I was informed that the Recurring data bundles was never taken off after 2 weeks Retentions was not able to take of the bundles they transferred me to accounts the gentleman informed me that the bundles where taken off. MTN is charging me for something that I???m not even receiving and was not part of my contract. March debit order was taken R1 096 that was supposed to have been R489.99 April debit order was take R1 043.99 that was supposed to have been R489.99 I???m out of pocket R1 160.01 that was ****** out of my account that was not theirs to take I have requested for this refund and still no refund I was assured debit order taken 1 April will be R489.99 it was not. I need for my R1 160.01 to be transferred back to me today a cannot pay my account AGAIN I need a letter from MTN stating that it was a fault on their behave PULL my credit record it is immaculate due to my budget not BALANCING I???m running short. I am frustrated for the system says 1 thing and the debit department is not taking this to hart and just taking taking what doesn???t belong to them. 1 March 2021 I was informed to phone *** then they informed me I need to phone *** then the informed me to phone *** option 3 then they informed me phone 135 option 3 please do NOT FORGET all this time being transferred as well I started phoning 7:00 am and at 13:00 pm I GAVE UP I was emotionally drained exhausted only to start again with the same story a month later. Then I phoned 086 177 725 they said to email *** then again I was informed to phone 135 tickets that I have written down ***, ***, *** then yet again I was informed *** tickets written down; ***, *** if I need to go through my sms there will be 20 more tickets and still 30 days later my problem still has not been resolved. This is not right. My whole family is going over from Vodacom to mtn I have never never ever had sush a struggle in my life. Can you understand the struggle I have went to to get this far and the matter still has not been resolved. I am begging please refund my funds to me it does not belong to MTN this is not right.

Here with all my ticket numbers and a month later.

*** *** *** *** *** *** *** *** *** *** *** *** this ticket number is for the 2nd bunch of funds taken that was not mtn’s to take please help me I need my money back.