pV
petrus V
1 reviews | Active since Jan 2013
01 Apr 2016, 13:44
mtn taking exstra money out of my account
I have 2 phones with mtn and uncapped internet . the phones with the internet is max R1500<br> <br> my debit order went off as R1800.<br> <br> I want a refund!!!and I will cancel my contracts and move to someone that will not take extra money off me as they need!!!
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Replies (1)
MTN South Africa's replyOfficial
06 Apr 2016, 10:05Hello gerhardt101,
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that you have content charges billing you. A cancellation request has been submitted on your behalf to the relevant Content Provider the reference number is #***. Basebone Website: www.basebone.com contact phone Phone: +***2 and Mira Networks Website: www.miranetworks.net contact Phone: ***
Unfortunately you are liable for this service as the registration thereof is completely voluntary. Also note that we do not have agreements with these companies as the billing solely gets traced back to the fact that you have registered for the service with your MTN number
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that you have content charges billing you. A cancellation request has been submitted on your behalf to the relevant Content Provider the reference number is #***. Basebone Website: www.basebone.com contact phone Phone: +***2 and Mira Networks Website: www.miranetworks.net contact Phone: ***
Unfortunately you are liable for this service as the registration thereof is completely voluntary. Also note that we do not have agreements with these companies as the billing solely gets traced back to the fact that you have registered for the service with your MTN number
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply06 Apr 2016, 10:05
Official
Hello gerhardt101,
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that you have content charges billing you. A cancellation request has been submitted on your behalf to the relevant Content Provider the reference number is #***. Basebone Website: www.basebone.com contact phone Phone: +***2 and Mira Networks Website: www.miranetworks.net contact Phone: ***
Unfortunately you are liable for this service as the registration thereof is completely voluntary. Also note that we do not have agreements with these companies as the billing solely gets traced back to the fact that you have registered for the service with your MTN number
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that you have content charges billing you. A cancellation request has been submitted on your behalf to the relevant Content Provider the reference number is #***. Basebone Website: www.basebone.com contact phone Phone: +***2 and Mira Networks Website: www.miranetworks.net contact Phone: ***
Unfortunately you are liable for this service as the registration thereof is completely voluntary. Also note that we do not have agreements with these companies as the billing solely gets traced back to the fact that you have registered for the service with your MTN number
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***