Mtn taking chanses

<p>Below is all the emails I have sent MTN. This is for a phone that is in for repairs and they claim liquid damage and simply state it is irreparable I must pay them R300 for a phone thats not working. This phone was well looked after and in a cover at all times. If it was due to condensation they still sold me and inferior product because it never happend to any of my other phones. Definitely not due to negligence. </p> <p> </p> <p>See the emails below and decide for your self if jou would deal with a company like this.</p> <p> </p> <p>Good day phillip,</p> <p><br />Thank you for emailing Customer Care.</p> <p>kindly be advised that the Repair Department will directly reply to you as soon as they allocate the query.</p> <p>Please do not hesitate to contact us should you require further assistance.</p> <p>Kind Regards,<br />Zintle Ziswana <br />Customer Services<br />MTN SA</p> <p>You can now text your query to us! Simply SMS 44303</p> <p>Reference Number: ***8</p> <p> </p> <p>--Original Message--<br />From: ***<br />Date: 5/13/2016 10:46:16 AM<br />To: ***<br />Subject: Re: FW: Fwd: FW: Complaint [#***8]</p> <p>I can see its esculated but there is NO RESPONSE!!!!!!!!!!!!!!</p> <p>Phillip Gerber <br />***</p> <p> </p> <p>---- Customer Care wrote ----</p> <p>Good day phillip,</p> <p><br />Kindly be advised that query has been escalated to the Repairs Department for further assistance.</p> <p>We trust that you find the above in order.</p> <p>Kind Regards,<br />Zintle Ziswana <br />Customer Services<br />MTN SA</p> <p>You can now text your query to us! Simply SMS 44303</p> <p>Reference Number: ***8</p> <p> </p> <p>--Original Message--<br />From: ***<br />Date: 5/11/2016 2:53:56 PM<br />To: ***<br />Subject: FW: Fwd: FW: Complaint [#***8]</p> <p>Can someone please esculate this complaint. Its going on a month and I still have no answers.</p> <p>Phillip Gerber <br />***</p> <p> </p> <p>---- Original Message ----<br />Subject: Fwd: FW: Complaint [#***8]<br />Sent: May 10, 2016 10:50 AM<br />From: HVRC_Repairs <*** style="box-sizing: border-box;"><br />To: ***,***<br />Cc: ***</p> <p>Good Day,<br />RE:***</p> <p>As per USD: REQ:*** please email photographic evidence to *** as client is disputing the liquid damage</p> <p>Thank you<br />Kind Regards,<br />Edith Itshegetseng<br />HVRC Contact Centre Agent<br />After Sales Contact Centres<br />Toll Free Number: *** (FIX) 349</p> <p>--Original Message--<br />From: ***<br />Date: 2016/05/09 9:49:56 AM<br />To: ***<br />Subject: Fwd: FW: Complaint [#***8]</p> <p>Good day Team,</p> <p>Kindly assist with the below.</p> <p>Thank you.</p> <p>Kind Regards,<br />Shaunique Jordaan <br />Customer Services<br />MTN SA</p> <p>You can now text your query to us! Simply SMS 44303</p> <p>Reference Number: ***8</p> <p> </p> <p>--Original Message--<br />From: ***<br />Date: 5/9/2016 9:37:13 AM<br />To: ***<br />Subject: FW: Complaint</p> <p>Can someone plse respond to my email below</p> <p><br />Phillip Gerber <br />***</p> <p> </p> <p>---- Original Message ----<br />Subject: Complaint<br />Sent: Apr 30, 2016 10:54 AM<br />From: phillip gerber <*** style="box-sizing: border-box;"><br />To: ***<br />Cc:</p> <p>Repair centre ref no WICPE***<br />My samsung grand neo on cell no *** is in for repairs and it was declared irreparable due to liquid damage.<br />I need this investigated as this phone was well looked after and in a full cover at all times. It was not close to any liquid and I dont want to hear about condensation as I have a Sony xparia that goes everywhere that this phone goes and it is working fine.</p> <p>I did query this with the workshop and I am not getting any response..</p> <p>I have 2 contracts with Mtn and pay over R500 every month for the last 6 years.</p> <p>I AM NOT HAPPY WITH THIS SERVICE.</p> <p>Phillip Gerber <br />***</p>