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wilri B
1 reviews | Active since Mar 2016
01 Apr 2016, 07:16
MTN: taking bad service to the next level
I will NEVER recommend anyone to use MTN as their service provider. The service is really pathetic. I have been calling the customer care line, went for several visits to the main branch in Bloemfontein and posting on social media about extra money being deducted from my account and today after being REASSURED that the issue was fixed the extras went off again. I am cancelling my contract and eveyone reading this post... I suggest doing the same or if you haven't signed on with them, reconsider and sign with ANY other provider!!! Pathetic!!!!
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MTN South Africa's replyOfficial
04 Apr 2016, 13:34Hello Wilri,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the account is billed for content charges and that the request has been sent already to the content provider to remove your number as per ##***. On this line you do not have any usage limit set, the account is on open contract. MTN is not responsible for this service due to this service not part of MTN. The account will not be credited for the content charges.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing
Early termination will apply when you require to cancel to the contract before expire date.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the account is billed for content charges and that the request has been sent already to the content provider to remove your number as per ##***. On this line you do not have any usage limit set, the account is on open contract. MTN is not responsible for this service due to this service not part of MTN. The account will not be credited for the content charges.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing
Early termination will apply when you require to cancel to the contract before expire date.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply04 Apr 2016, 13:34
Official
Hello Wilri,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the account is billed for content charges and that the request has been sent already to the content provider to remove your number as per ##***. On this line you do not have any usage limit set, the account is on open contract. MTN is not responsible for this service due to this service not part of MTN. The account will not be credited for the content charges.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing
Early termination will apply when you require to cancel to the contract before expire date.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the account is billed for content charges and that the request has been sent already to the content provider to remove your number as per ##***. On this line you do not have any usage limit set, the account is on open contract. MTN is not responsible for this service due to this service not part of MTN. The account will not be credited for the content charges.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing
Early termination will apply when you require to cancel to the contract before expire date.
Kind Regards,
Alice van der Merwe
***