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Pren M

1 reviews | Active since May 2018

29 May 2018, 10:17

MTN takes your money but does not give you what you pay for!

MTN by far has the worst customer service. I have been a loyal contract customer for the past 14 years but I am seriously contemplating leaving MTN as their customer service is disgusting!

I have upgraded my contract (to my despair), and opted to add on a 2GB monthly booster bundle. I have been paying for the bundle but it has not been loaded onto my account. I have emailed several times, have received many reference numbers. I have called customer care, received even more reference numbers. The turn around time for each reference has passed and simply no help from MTN! Each time I quote an older reference they simply say that it is still open and that they will log a new ticket for me.

It has been over a month and no bundle is loaded while I am still paying for it.

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Pren M's update29 May 2018, 10:55
Reviewer Update
I have been complaining about this from a month ago. A lot of 2-24 hours have passed and no actions have been taken from MTN! Firstly I have asked to be given the 2GB which I have already paid for, secondly I have asked for the booster bundle to be removed from my account. Neither request has been dealt with, whenever I phone customer care, your consultant have no help to offer other than logging a ticket with another department which really solves nothing. Tickets are still open and nothing is being done about it!