LW
Leeanne W
1 reviews | Active since Feb 2014
03 Nov 2015, 11:35
MTN TAKES PAYMENT LONG AFTER ACCOUNT IS TERMINATED
My two year contract came to an end in July 2015, however, MTN continues to deduct large sums of money from my account.<br> <br> I have followed the required channels to inform MTN that I DO NOT WANT THE ACCOUNT REINSTATED! However, MTN continues to deduct money from my bank account.<br> <br> It seems MTN refuses to terminate the debit order, and if this is going to continue, I will have to seek legal action, as this constitutes theft.<br> <br> MTN, TERMINATE THE ACCOUNT. STOP DEDUCTING FUNDS FROM MY ACCOUNT!!!
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MTN South Africa's replyOfficial
04 Nov 2015, 16:04Hello EllUU,
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you.
Please be advised that both cell numbers has been converted to pre-paid and the debit orders requested returned unpaid.
Cell number *** has been on a open 5GB package. In August month you have utilized the 5GB and used the sim card further on the network this line has been billed for extra data usage.
The debit order has been cancelled.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you.
Please be advised that both cell numbers has been converted to pre-paid and the debit orders requested returned unpaid.
Cell number *** has been on a open 5GB package. In August month you have utilized the 5GB and used the sim card further on the network this line has been billed for extra data usage.
The debit order has been cancelled.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply04 Nov 2015, 16:04
Official
Hello EllUU,
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you.
Please be advised that both cell numbers has been converted to pre-paid and the debit orders requested returned unpaid.
Cell number *** has been on a open 5GB package. In August month you have utilized the 5GB and used the sim card further on the network this line has been billed for extra data usage.
The debit order has been cancelled.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you.
Please be advised that both cell numbers has been converted to pre-paid and the debit orders requested returned unpaid.
Cell number *** has been on a open 5GB package. In August month you have utilized the 5GB and used the sim card further on the network this line has been billed for extra data usage.
The debit order has been cancelled.
Kind Regards,
Alice van der Merwe
***