MTN takes money without providing service when we need them

Good Day

3 weeks ago my sons phone was ******. I went to MTN Eastgate to do an upgrade. They did not have the phone I wanted and sent me to the I store to do the upgrade. I did the application but was declined as credit to low. The consultant app**** for credit increase and said she would let me know. I went back a few days later as she did not call and she said that she had nit heard anything. I went back to MTNstore and app**** for the credit increase . They said I could not do it as was still open at I store. I went back to cancel. A week later I never heard back , Called customer care line and couldn’t do anything . I then ordered a phone on my FNB app as it was much easier. I got the phone a day later. ( no thanks to MTN , who I have been with since I got my first cell phone in 19 …. I can’t remember ) I then went into Rosebank MTN store to do a sim swap, the consultant was awesome but could not assist as application was not closed. He tried to close it on the system. The next day I went to Eastgate again and to the I store to close the application.

I went back to MTN to do sim swap ; there was an error message and they could not do it. The consultant said he would log a call. I am not sure that he did. I called the next day to check with you customer service number. They said they were unable to assist as no log of the error. I called the store , they said I must wait. That was on Monday 6 November. I am still waiting for them to call me. I went to Killarney on Tuesday 7th , the consultant was helpful and tried but again an error message . I called the next day , Puleng and Phakametso were really great and tried to again do sim swap. They called me on Thursday to let me know that they are still trying but it keeps coming up with an error message. No one at MTN seems to be able to identify the problem and to assist with correcting it.

It has been 3 long weeks , my son is without a number and works odd hours and needs his phone, but MTN are just not willing to resolve the issue. What must one do??? What is the problem?? I have been a customer for over 20 years, where is their loyalty to the customer? Yet we have to continue to pay for a service that we do not get when we need it .

I am angry and frustrated, what must I do to just do a simple sim swop???? Must one start exposing MTN to the media? I am sure I am not the only person that has issues with MTN

Fed -Up !!!