1 reviews | Active since Sept 2010
MTN takes away R400 airtime
How does this happen? I am on a TopUp 200 contract and receive R200 each month. I usually let my airtime accumulate between months to enjoy longer calls. Last week I started to notice that my airtime disappeared rapidly from R400 to R9 to R0. <br> <br> How is this possible? I the phone MTN 808 and the calm representative logged a request with the Networks Department. <br> <br> Today I called again to find out what MTN was scheming again (18/3/2015). I was assisted by a young girl who was unsure about almost everything, she called me a Sir and also very impatient! What is happening to your once \Ayoba"Service? This is not the way it is supposed to be... After speaking to the *********** representative I demanded to speak to a Supervisor. I was placed on hold for a long time in utter silence"
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regards,
Ayanda
REQ:***