Mtn takes airtime
I loaded R180 airtime,knowing I owed R51 extra time.on loading airtime,I immediately tried to load a R99 2gig 1week bundle.insufficient funds.I purchased and loaded another R60,and got told again no funds.2 calls to help centre didn't help,reference numbers received,and got told internet connection took my money.I made a 30 second call,and sent 2 whattsap text messages,and the call center tells me that's an internet connection.my math doesn't agree.that's over R240 thrown away,because MTN wouldn't allow me to load a data bundle. Just unacceptable.I had to purchase R90 airtime AGAIN TO LOAD DATA......HOW IS THIS JUSTIFIABLE????at this time of the month its a very bitter pill to swallow.load R330 just to load a R99 data bundle.and get told to wait 72 hours while not being able to follow live scores,or Facebook because its out of bundle.
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Replies (5)
MTN South Africa's replyOfficial
19 Nov 2018, 09:07Good day Jason Martin
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you. We have investigated and as per our systems it reflects data charges billed from your airtime on the 17.11.2018 @15:34:16 R86.08 and @20:49:09 R37.02. Thereafter you loaded R30 and R60 of airtime then purchased a weekly 2g bundle for R99.
Please check under settings,data usage to verify which application was used on the 17.11.2018
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you. We have investigated and as per our systems it reflects data charges billed from your airtime on the 17.11.2018 @15:34:16 R86.08 and @20:49:09 R37.02. Thereafter you loaded R30 and R60 of airtime then purchased a weekly 2g bundle for R99.
Please check under settings,data usage to verify which application was used on the 17.11.2018
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply19 Nov 2018, 09:07
Official
Good day Jason Martin
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you. We have investigated and as per our systems it reflects data charges billed from your airtime on the 17.11.2018 @15:34:16 R86.08 and @20:49:09 R37.02. Thereafter you loaded R30 and R60 of airtime then purchased a weekly 2g bundle for R99.
Please check under settings,data usage to verify which application was used on the 17.11.2018
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you. We have investigated and as per our systems it reflects data charges billed from your airtime on the 17.11.2018 @15:34:16 R86.08 and @20:49:09 R37.02. Thereafter you loaded R30 and R60 of airtime then purchased a weekly 2g bundle for R99.
Please check under settings,data usage to verify which application was used on the 17.11.2018
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
's updateReviewer Update
19 Nov 2018, 12:09It reflects data for out of bundle rates AFTER I HAD LOADED R180,THEN AGAIN R60 and still wouldn't let me purchase a data bundle.I had to purchase an additional R90 before the system would allow me to make a purchase.it seems that Saturday was a problem for mtn because 2 separate consultants had problems getting in to the system.check your own recorded conversations.
1- load R180.no apps running,owed R51.60 for extra time.
2-attempt to load data,go through menu up till last step,get invalid code or ussd number message.
3 check balance,no data,but airtime gone.assume it will show data balance shortly.
4-make 30 second fone call.
5-try go online for motorcycle settings I'm working on.assuming I have data...
6- hand fone to wife to contact your call center while I try look at a mechanical breakdown
7-attempt to load data again.insufficient airtime.
Fone call center myself do as instructed,check settings,find 2 of 3 apps were force stopped.limited to WiFi.but shows a total of 50 odd meg used.
8- told I'm paying out of bundle for data I've tried loading 3 times.system won't connect.
Guys,its not acceptable.I'm not asking for freebies.I just want what I requested in data.I can't justify throwing money away like that.and your consultants tell me its my fault......I've been an mtn customer for over 20 years.and this is how you repay loyalty
's update19 Nov 2018, 12:09
Reviewer Update
It reflects data for out of bundle rates AFTER I HAD LOADED R180,THEN AGAIN R60 and still wouldn't let me purchase a data bundle.I had to purchase an additional R90 before the system would allow me to make a purchase.it seems that Saturday was a problem for mtn because 2 separate consultants had problems getting in to the system.check your own recorded conversations.
1- load R180.no apps running,owed R51.60 for extra time.
2-attempt to load data,go through menu up till last step,get invalid code or ussd number message.
3 check balance,no data,but airtime gone.assume it will show data balance shortly.
4-make 30 second fone call.
5-try go online for motorcycle settings I'm working on.assuming I have data...
6- hand fone to wife to contact your call center while I try look at a mechanical breakdown
7-attempt to load data again.insufficient airtime.
Fone call center myself do as instructed,check settings,find 2 of 3 apps were force stopped.limited to WiFi.but shows a total of 50 odd meg used.
8- told I'm paying out of bundle for data I've tried loading 3 times.system won't connect.
Guys,its not acceptable.I'm not asking for freebies.I just want what I requested in data.I can't justify throwing money away like that.and your consultants tell me its my fault......I've been an mtn customer for over 20 years.and this is how you repay loyalty
's updateReviewer Update
19 Nov 2018, 12:09It reflects data for out of bundle rates AFTER I HAD LOADED R180,THEN AGAIN R60 and still wouldn't let me purchase a data bundle.I had to purchase an additional R90 before the system would allow me to make a purchase.it seems that Saturday was a problem for mtn because 2 separate consultants had problems getting in to the system.check your own recorded conversations.
1- load R180.no apps running,owed R51.60 for extra time.
2-attempt to load data,go through menu up till last step,get invalid code or ussd number message.
3 check balance,no data,but airtime gone.assume it will show data balance shortly.
4-make 30 second fone call.
5-try go online for motorcycle settings I'm working on.assuming I have data...
6- hand fone to wife to contact your call center while I try look at a mechanical breakdown
7-attempt to load data again.insufficient airtime.
Fone call center myself do as instructed,check settings,find 2 of 3 apps were force stopped.limited to WiFi.but shows a total of 50 odd meg used.
8- told I'm paying out of bundle for data I've tried loading 3 times.system won't connect.
Guys,its not acceptable.I'm not asking for freebies.I just want what I requested in data.I can't justify throwing money away like that.and your consultants tell me its my fault......I've been an mtn customer for over 20 years.and this is how you repay loyalty
's update19 Nov 2018, 12:09
Reviewer Update
It reflects data for out of bundle rates AFTER I HAD LOADED R180,THEN AGAIN R60 and still wouldn't let me purchase a data bundle.I had to purchase an additional R90 before the system would allow me to make a purchase.it seems that Saturday was a problem for mtn because 2 separate consultants had problems getting in to the system.check your own recorded conversations.
1- load R180.no apps running,owed R51.60 for extra time.
2-attempt to load data,go through menu up till last step,get invalid code or ussd number message.
3 check balance,no data,but airtime gone.assume it will show data balance shortly.
4-make 30 second fone call.
5-try go online for motorcycle settings I'm working on.assuming I have data...
6- hand fone to wife to contact your call center while I try look at a mechanical breakdown
7-attempt to load data again.insufficient airtime.
Fone call center myself do as instructed,check settings,find 2 of 3 apps were force stopped.limited to WiFi.but shows a total of 50 odd meg used.
8- told I'm paying out of bundle for data I've tried loading 3 times.system won't connect.
Guys,its not acceptable.I'm not asking for freebies.I just want what I requested in data.I can't justify throwing money away like that.and your consultants tell me its my fault......I've been an mtn customer for over 20 years.and this is how you repay loyalty
's updateReviewer Update
19 Nov 2018, 12:09It reflects data for out of bundle rates AFTER I HAD LOADED R180,THEN AGAIN R60 and still wouldn't let me purchase a data bundle.I had to purchase an additional R90 before the system would allow me to make a purchase.it seems that Saturday was a problem for mtn because 2 separate consultants had problems getting in to the system.check your own recorded conversations.
1- load R180.no apps running,owed R51.60 for extra time.
2-attempt to load data,go through menu up till last step,get invalid code or ussd number message.
3 check balance,no data,but airtime gone.assume it will show data balance shortly.
4-make 30 second fone call.
5-try go online for motorcycle settings I'm working on.assuming I have data...
6- hand fone to wife to contact your call center while I try look at a mechanical breakdown
7-attempt to load data again.insufficient airtime.
Fone call center myself do as instructed,check settings,find 2 of 3 apps were force stopped.limited to WiFi.but shows a total of 50 odd meg used.
8- told I'm paying out of bundle for data I've tried loading 3 times.system won't connect.
Guys,its not acceptable.I'm not asking for freebies.I just want what I requested in data.I can't justify throwing money away like that.and your consultants tell me its my fault......I've been an mtn customer for over 20 years.and this is how you repay loyalty
's update19 Nov 2018, 12:09
Reviewer Update
It reflects data for out of bundle rates AFTER I HAD LOADED R180,THEN AGAIN R60 and still wouldn't let me purchase a data bundle.I had to purchase an additional R90 before the system would allow me to make a purchase.it seems that Saturday was a problem for mtn because 2 separate consultants had problems getting in to the system.check your own recorded conversations.
1- load R180.no apps running,owed R51.60 for extra time.
2-attempt to load data,go through menu up till last step,get invalid code or ussd number message.
3 check balance,no data,but airtime gone.assume it will show data balance shortly.
4-make 30 second fone call.
5-try go online for motorcycle settings I'm working on.assuming I have data...
6- hand fone to wife to contact your call center while I try look at a mechanical breakdown
7-attempt to load data again.insufficient airtime.
Fone call center myself do as instructed,check settings,find 2 of 3 apps were force stopped.limited to WiFi.but shows a total of 50 odd meg used.
8- told I'm paying out of bundle for data I've tried loading 3 times.system won't connect.
Guys,its not acceptable.I'm not asking for freebies.I just want what I requested in data.I can't justify throwing money away like that.and your consultants tell me its my fault......I've been an mtn customer for over 20 years.and this is how you repay loyalty
MTN South Africa's replyOfficial
19 Nov 2018, 14:32Good day Jason Martin
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation, your account has been credited with 1gig of data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation, your account has been credited with 1gig of data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply19 Nov 2018, 14:32
Official
Good day Jason Martin
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation, your account has been credited with 1gig of data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation, your account has been credited with 1gig of data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,