MTN TAKES A MONTH 2 CANCEL A CONTRACT

Item: MTN South Africa
Rating: 2
Author: Tsepo M

MTN Please just cancel my contract. It is taking you almost 2weeks to Change my number into a Prepaid.<br> ***. ***. A simple request to change into prepaid. <br> I have even tried going onto your @mtnzaservice account to get help. But turns out to be a useless exercise because I get completely ignored. So please cancel the ****** contract and change to prepaid

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Replies (1)

MTN South Africa's replyOfficial

13 May 2015, 18:57

Hello Boom1,

Thank you for bringing this matter to our attention.

We apologise for the inconveniences caused.

Kindly note that an urgent request has been sent to the relevant management team to assist in migrating your number to prepaid.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

Regards
Veronica
REQ:***

MTN South Africa's reply13 May 2015, 18:57

Official