MTN TAKES 6 MONTHS TO REPLACE A DAMAGED PHONE

In May 2015 my daughters phone was damaged by water. It was a new contract. She took the phone to the Cape Town Waterfront branch. According to MTN the turnaround time to get a new phone if you have insurance is 5 working days. My daughter was told on numerous occasions that the reason this issue was not being dealt with was because MTN was on STRIKE???. At no time did anyone call us to inform us of the status of the claim. I spoke to at least 12 people from MTN, most said they would elevate the query but there was no response. Over the following 5 months, nobody even answered the phones and MTN continued to take R649 per month by debit order for a phone we did not have. Eventually after what feels like a million phone calls I was informed that we I must pay an excess and we will get a \refurbished"phone. Nobody could tell me what a \""refurbished\"" phone is. OVERALL THE SERVICE FROM MTN HAS BEEN DISGUSTING TO SAY THE LEAST. I CANNOT WAIT FOR THIS CONTRACT TO EXPIRE SO THAT I CAN LEAVE MTN FOR GOOD. I WOULD NOT RECOMMEND ANYONE OPENS A CONTRACT WITH THEM AS CLEARLY CLIENT SERVICE IS NOT A PRIORITY."""