MTN takes 2 and a half month to rectify their error

I have cancelled my contracts and have moved all my business away from MTN

I wish to express my complete and utter disgust at the way my query has been handled by MTN from when I first logged the call on 20 February 2018 to now. Especially as this was an error that was made by the MTN call centre to which I highlighted to them and which they acknowledged, I would have expected some sort of accountability to ensure that it was resolved as a matter of urgency. This has taken 2 and a half months with a significant amount of my time being wasted having to call in to your call centre, after a few follow ups with Sbusiso and then feeling like he is ignoring me and my complaints, and then further having to come in to the Cape Road store for the last month and a half to get resolution. If it wasn't for me doing the follow ups, I'm sure it would never have been resolved!

With the MTN values/mission/strategy posted on your website as “To make customers lives a whole lot brighter” and “Best Customer Experience”, I do not believe these have been achieved, starting with the customer call centre.

If only there was an option for a negative star rating