1 reviews | Active since Jun 2016
MTN Take over Of AutoPage Clients
<p>I have been an MTN network client for more than 20Years, AutoPage managed my account. About 2 months +- I was advised by Autopage that MTN will be taking over all the MTN contracts. To my surprise since MTN took over my contract i received a bill of R4,900.00. I have never had a bill with AutoPage over R1,500.00.When queried with MTN all they can tell me is that my line was an open line. I have never changeg my contract they have taken over the contract and decided to leave my line as an open line and hence this huge bill, There is nobody at MTN will owen up an accept some liability. Whats more they are charging me this month R5,000.00+. I have Requested MTN to change my contract to the Most lowest TopUp so that I wont loose my number. I will be switching to CELL C this weekend. MTN Dont Care, even prooving to them with the last 8 months statement that my bill was never more than R1000.00</p> <p> </p> <p>Bottom Line MTN loose a loyal customer who supported them over 20years.</p> <p> </p>
Good Day Asad Ismail,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the main reason your bill is high is usage of Internet. The volume of data used in April and May is extremely high. May alone was on 5,360GB. Please check if your device has any automatic Internet updates or background data running.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ: **********
Good Day Asad Ismail,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the main reason your bill is high is usage of Internet. The volume of data used in April and May is extremely high. May alone was on 5,360GB. Please check if your device has any automatic Internet updates or background data running.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ: **********
Unfortunatly, I am out of pocket forover R9,000 in 2 months. and MTN DONT care as long as they are making money.
MTN is loosing a loyal customer that supported them for over 25YEARS. MTN Dont care
I am porting my Number to a Careing Network VODACOM.
Unfortunatly, I am out of pocket forover R9,000 in 2 months. and MTN DONT care as long as they are making money.
MTN is loosing a loyal customer that supported them for over 25YEARS. MTN Dont care
I am porting my Number to a Careing Network VODACOM.
