MTN take my money & refuse to honour claim

After submitting a legitimate insurance claim MTN falsely claims that I used an unauthorised SIM in the ****** handset. Instead of providing me with proof of use (i.e. itemised billing) they refer to a date said SIM was inserted in the handset for safekeeping, since they failed to repair the handset on two separate occasions and I was left with no option but to use an alternative handset. I never even bought airtime for the said SIM, yet MTN intimate that I used it without authorisation! <br> <br> The disregard with which the claim ha been handled is appalling to say the least, as it took MTN over 6 weeks to respond to the claim. Know that ************ 'service' ****** such as MTN will gladly take your money for unfulfilled services. They are quick to refer you to the Ombudsman who is as toothless as they come. Disgusted by this diabolical treatment of a paying customer. I will be taking up Cell C on their offer to buy me out of a worthless and overpriced contract.