IG
Isadore G
1 reviews | Active since Nov 2015
06 Nov 2015, 14:54
Mtn take money using subscription companys!!!!
I upgraded my internet and when in 2 days time my line was not active i phoned them and the guy i spoke to said i must cancel my subscription and pay R520.....What subscription???? I never subscribed or went on a funny site,my line was not even active. I paid and canceled everything that was on the \subscription". Now a month later I got my bill and guess what....R410.00 extra and no subscription even but the money get subtracted and they send me to the subscription company to sort it out. MTN can not even help me to sort it out. Dont they have systems to check this??? I will never in my life do business with them again and no one i know as well."""
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MTN South Africa's replyOfficial
09 Nov 2015, 10:23Hello Isamonster,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you had WASP subscriptions with Basebone and Mira Networks which last deducted on 2015-09-30. Please be advised that content services are not part of MTN services, the registration of these services is completely voluntary and is activated on the handset. For proof of subscription please contact the content provider; MiraNetwork on *** and Basebone on *** to assist you further. To cancel the WASP subscriptions, please dial *141*5# OK and select option 4 for Content Services and then select Cancel/Decline.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you had WASP subscriptions with Basebone and Mira Networks which last deducted on 2015-09-30. Please be advised that content services are not part of MTN services, the registration of these services is completely voluntary and is activated on the handset. For proof of subscription please contact the content provider; MiraNetwork on *** and Basebone on *** to assist you further. To cancel the WASP subscriptions, please dial *141*5# OK and select option 4 for Content Services and then select Cancel/Decline.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply09 Nov 2015, 10:23
Official
Hello Isamonster,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you had WASP subscriptions with Basebone and Mira Networks which last deducted on 2015-09-30. Please be advised that content services are not part of MTN services, the registration of these services is completely voluntary and is activated on the handset. For proof of subscription please contact the content provider; MiraNetwork on *** and Basebone on *** to assist you further. To cancel the WASP subscriptions, please dial *141*5# OK and select option 4 for Content Services and then select Cancel/Decline.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you had WASP subscriptions with Basebone and Mira Networks which last deducted on 2015-09-30. Please be advised that content services are not part of MTN services, the registration of these services is completely voluntary and is activated on the handset. For proof of subscription please contact the content provider; MiraNetwork on *** and Basebone on *** to assist you further. To cancel the WASP subscriptions, please dial *141*5# OK and select option 4 for Content Services and then select Cancel/Decline.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***