FE
Frikkie E
1 reviews | Active since Feb 2014
14 Jun 2018, 12:54
MTN SYTEM FAULT NOBODY HELPING AFTER HOURS CALLING
New contract 2 phones My monthly data bundle was disconected on 14 June 2018 on both phones Since midnight calling their call center, data section NOBODY CAN HELP Use our phonez for business purposes With no data which was disconnected by mtn mistake System error Trying to explain doesn't help
If someone can PLEASE call to help Not a good impression on a new customer which came over from another network
Twice on call center on hold for 20+ minutes
They Refuse to call me back
Many thanks in advance
Helpful (0)
Replies (2)0
Replies (2)FE
Frikkie E's updateReviewer Update
16 Jun 2018, 12:43Went to mtn branches
Nobody can help
Phoning over + over the call center
Supervisors not calling back
On both numbers they have taken in total R60 airtime because "no data" which we have paid for
On prepaid phone
*136#
Bundles
Monthly
Not occurring
R99 for 600 mb
On prepaid phone menu
Went online on mymtn
Same data bundle available there
FE
Frikkie E's update16 Jun 2018, 12:43
Reviewer Update
Went to mtn branches
Nobody can help
Phoning over + over the call center
Supervisors not calling back
On both numbers they have taken in total R60 airtime because "no data" which we have paid for
On prepaid phone
*136#
Bundles
Monthly
Not occurring
R99 for 600 mb
On prepaid phone menu
Went online on mymtn
Same data bundle available there
FE
Frikkie E's updateReviewer Update
21 Jun 2018, 12:56I am a fundi in data savings worldwide
My data disappeared from records as a
Week bundle
Instead of
Monthly bundle
DATA WAS NOT USED UP
UR SYSTEM ERROR
See email
Your Data Bundle expires in 48Hrs. To avoid Out of Bundle rates dial *136*2*999# to purchase another data bundle.
Ur sms after 4 days bying a 600 mb data bundle
WAS NOT USED
FE
Frikkie E's update21 Jun 2018, 12:56
Reviewer Update
I am a fundi in data savings worldwide
My data disappeared from records as a
Week bundle
Instead of
Monthly bundle
DATA WAS NOT USED UP
UR SYSTEM ERROR
See email
Your Data Bundle expires in 48Hrs. To avoid Out of Bundle rates dial *136*2*999# to purchase another data bundle.
Ur sms after 4 days bying a 600 mb data bundle
WAS NOT USED