LB
Lynnette B

1 reviews | Active since Dec 2015

06 Oct 2016, 07:03

MTN SYSTEMS DOWN AND AIRTIME DISAPPEARS?

<p>On Sunday evening 02 October I had approximately R200 airtime plus data. Monday morning I had zero, I then purchased R180 airtime and R80 data, approximately 5 minutes later my balance was once again zero. I tried to contact the helpline 173, and held on for approximately 3 hours, to be eventually told that the system was down and they couldnt help me. I went into Mtn Rietfontein road that afternoon and purchased R115 airtime and data, and 5-10 minutes later my balance was once again zero. (Mtn system was still down). When I finally got hold of 173 help line on Tuesday 4 October I was told I had used this airtime and data on data and that I had various applications open. All this airtime in 5 minutes - I think not! Strange that Mtn systems were down for the 2 days that my airtime disappeared. I have asked for details of the supposed data usage from Mtn and have received nothing!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply12 Oct 2016, 09:07
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please be advised that an escalation has been sent to our Pre-paid Division to assist with the request for missing airtime . A call back will be done today to advise on the outcome on request for airtime depletion .

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.