MTN System sucks

Extremely frustrated and fed up with MTN now. I'm an existing customer, been with them for a few years now and hadn't had any issues until recently when trying to sign up for the home internet fiber package. I enquired online with regards to the package and got a call back, proceed to do the order online and just as I was about to do the payment while on the line with them the lady tells me the order hasn't gone through successfully because it shows that an order was opened in store, mind you I didn't even do an order instore I simply just asked the agent instore to check if I have coverage in my area. The online agent proceeds to tell me I must go to ANY MTN store to cancel the one as she can't do it on her end. Okay fair enough, I'm not a difficult person to deal with so a agreed to do so.

Two weeks ago I go instore to the MTN Branch closet to my home, they tell me no I need to cancel it at the store I did the order at originally . Again, I agree to do that too. Last week I'm in a different shopping mall and decided to go into that MTN to see what they have to say. To my surprise they tell me I didn't even need to go to that specific store as they can cancel it themselves on the system. Already I felt frustrated but I continued to let them do the necessary instore. They manage to cancel the order and do a new one, here it comes to the authentication process which is the scanning of the fingerprint, when I tell u I stood in that store for more that 2hours trying to get the scanner to work, literally every other client that walked in there experienced the same issue, two of which eventually walked out after some time. After a really long wait I had to tell them to just stop because I cannot be wasting my time like this. the sales consultant again says I can go try a different Branch the order will still be on the system. Today, 2nd September I decided to once again go into the very first store that told me they won't be able to cancel other stores orders by them was now "surprisingly" able to cancel the order on system. Mind you the guy that I dealt with today very helpful, had been trying for more than an hour an half again to try to get this scanner to work. THE DARN SCANNER DOESN'T EVEN PICK UP THEIR OWN STAFF MEMBERS FINGERS PRINTS!!! SO HOW DO THEY EXPECT TO WORK ON THE CUSTOMERS. Funny part is their is no way to override the authentication process so how do you as a service provider expect people to give you business when your systems are all faulty.

I would still like to get the package as I think it's a really good deal but to go through this much hassle for somebody that already has an account with you guys is pathetic really. At this point I don't even think I'll proceed to keep my contract with MTN for an upgrade because really.