HT
Homeboy T
1 reviews | Active since Jul 2014
26 Sept 2016, 22:20
MTN System MALFUNCTION
<p>MTN System just depleted my airtime with mobile data turned off. Called them and spoke to the supervisor named Msizi Tshapha who doesn't have any slightest idea of how systems sometimes malfunction. Now l have to suffer coz their system malfunctioned. The way this supervisor was arrogant, l wonder if MTN train it's call centre agents on how to handle customers!</p>
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MTN South Africa's replyOfficial
03 Oct 2016, 11:15Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
The system reflected that you do load bundles after the bundles has been loaded and used up, you do not load in time bundles, the system reflect that once the data bundles has been used the system will take from the airtime and the system you have open internet back end system open that will be used against the airtime.
Please contact our business solutions help desk to check which back end systems is not closed proper, you are welcome to request for the itemized billing report, note that this service is not activated and the system will bill you R21.50.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply03 Oct 2016, 11:15
Official
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
The system reflected that you do load bundles after the bundles has been loaded and used up, you do not load in time bundles, the system reflect that once the data bundles has been used the system will take from the airtime and the system you have open internet back end system open that will be used against the airtime.
Please contact our business solutions help desk to check which back end systems is not closed proper, you are welcome to request for the itemized billing report, note that this service is not activated and the system will bill you R21.50.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,