iC
ismail C
1 reviews | Active since Jan 2015
15 Aug 2019, 16:21
MTN "System Glitch" Randomly Barred my line
Due to a glitch in their system, MTN activated "LTE barring" on my SIM card. They accepted that they had made a mistake and promised to rectify the issue with in 24 hours. Two days later and I'm still waiting.
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MTN South Africa's replyOfficial
22 Aug 2019, 11:17Good day Ismail
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, you advised the matter was resolved two days ago via our social media team. Again we apologise for it to have taken this long to get a resolution. I have sent you an e-mail as requested.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, you advised the matter was resolved two days ago via our social media team. Again we apologise for it to have taken this long to get a resolution. I have sent you an e-mail as requested.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply22 Aug 2019, 11:17
Official
Good day Ismail
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, you advised the matter was resolved two days ago via our social media team. Again we apologise for it to have taken this long to get a resolution. I have sent you an e-mail as requested.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, you advised the matter was resolved two days ago via our social media team. Again we apologise for it to have taken this long to get a resolution. I have sent you an e-mail as requested.
Warm regards,Mazwi ZumaComplaints Analyst