MT
Megan T
1 reviews | Active since Aug 2018
14 Jul 2020, 15:55
MTN system excuse for bad service
I inquired about my upgrade time as I was prompted by the MTN app it was time, only to hear it was June after Cape Gate's store confirmed it to be in February. The store migrated me to this new system (when you call only selected staff has access to it) after doing the upgrade telephonically early & doing a confirmation email I still have not received the handset nor feedback from the agent that assisted me, Kwanele Mncube. I tried contacting him & the service provider with the repeated excuse of the consulted I get doesn't have the new system. I've had this number 20yrs & for my loyalty was assured I'd get added data & call minutes with my upgrade - should've known it's too good to be true!!!!
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Replies (2)MT
Megan T's updateReviewer Update
14 Jul 2020, 22:12The issue is more that he promised me 4Gig data & 100 call minutes on the A71 for R499 per month no store is giving me that & why must I do an upgrade again if I have alread with very accommodating terms. This is not a solution to giving the customer what was promised & agreed on.
MT
Megan T's update14 Jul 2020, 22:12
Reviewer Update
The issue is more that he promised me 4Gig data & 100 call minutes on the A71 for R499 per month no store is giving me that & why must I do an upgrade again if I have alread with very accommodating terms. This is not a solution to giving the customer what was promised & agreed on.
MT
Megan T's updateReviewer Update
08 Sept 2020, 13:23So now the drama has continued & escalated. Upgrade was done, I did not receive the data booster as agreed & signed off on, I haven't received a bill for the passed 2 months but my account has been debited. I brought this under the store's attention on 13 August no response a yet & today I will be returning to the store to cancel my upgrade as I was billed way over what was supposed to, new subscription & upgrade fee, & also cancel my contract for me to port to another network hopefully it shall be better somewhere else.
MT
Megan T's update08 Sept 2020, 13:23
Reviewer Update
So now the drama has continued & escalated. Upgrade was done, I did not receive the data booster as agreed & signed off on, I haven't received a bill for the passed 2 months but my account has been debited. I brought this under the store's attention on 13 August no response a yet & today I will be returning to the store to cancel my upgrade as I was billed way over what was supposed to, new subscription & upgrade fee, & also cancel my contract for me to port to another network hopefully it shall be better somewhere else.