MTN System Changes Cost Customers

Shocking service and total lack of resolution to an issue MTN admits is a problem caused by a change of systems on their side. I have been due a credit of R3000 since August last year, and there is absolutely no feedback or action from MTN. As a customer of MTN for a total of 23 years this is not the kind of treatment that one expects. Needless to say I look forward to cancelling my contract next month when it comes up for renewal. Hopefully their competitors have better procedures to resolving system issues, and don't help themselves to your money by unilaterally changing your debit order values when they make system changes! I am reliably informed by a channel partner employee that I am not the only one affected in such a manner. Buyers beware!