DB
Don B
1 reviews | Active since Apr 2017
07 Apr 2017, 12:54
MTN system breakdown
<p>It is clear that the amount of money MTN is paying out in fines due to bad executive decisions is impacting on the quality of maintenance on the system. Calls are been dropped, calls are not connected, mailbox faulty and over the last few months - blaming the dialing party for dialing the wrong number. I have called my mobile 10 times in a row, waited for it to ring and then rejected it. The system immediately reports that I have dialed the incorrect number instead of going to my voicemail. My clients keep insisting that I am giving them the wrong number, VERY frustrating. I am sick and tired of paying for BAD SERVICE!!!!!!</p>
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Replies (2)
MTN South Africa's replyOfficial
12 Apr 2017, 15:38Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly populate the attached template https://goo.gl/gplfz5 and our coverage team will be able to attend to the matter accordingly. Alternatively you can also contact them on number *** toll-free from an MTN number or chargeable from other SP’s numbers, weekdays 08:00 to 17:00.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***2
Best regards,
MTN South Africa's reply12 Apr 2017, 15:38
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly populate the attached template https://goo.gl/gplfz5 and our coverage team will be able to attend to the matter accordingly. Alternatively you can also contact them on number *** toll-free from an MTN number or chargeable from other SP’s numbers, weekdays 08:00 to 17:00.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***2
Best regards,
DB
Don B's updateReviewer Update
12 Apr 2017, 20:28Simply insulting to receive these generic responces. I bet you send thousands out every day. You have my number - PHONE ME TO SORT OUT YOUR MESS!
DB
Don B's update12 Apr 2017, 20:28
Reviewer Update
Simply insulting to receive these generic responces. I bet you send thousands out every day. You have my number - PHONE ME TO SORT OUT YOUR MESS!