1 reviews | Active since Feb 2015
MTN system and lack of service unacceptable
I'm not sure whether this is happening to other customers, but for the last couple of days whenever I exhaust my data and airtime surfing the net via the MTN network a blocking window begins to pop up whenever I try to open a new tab, telling me I have no funds and preventing any further browsing.<br> Fair enough, but after loading airtime using their Easy pay (whatever) system and converting airtime to data and verifying that the airtime and data reflect in my account using USSD messages, the blocking window continues to appear and prevent any further browsing for about 40 minutes. <br> MTN's online store (which curiously can still be accessed during this period, ostensibly via the internet as there is an \https"tag in the URL) claims that recharges are practically immediate"
We are sorry for any inconvenience caused and for the delayed response.
We have now reported the matter directly to the prepaid team to confirm what the issue is with the airtime activation delay. We can confirm that the airtime should be active in real-time.
The MTN online store is accessible to allow customers that do not have airtime to access the website without any charges and to recharge.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the delayed response.
We have now reported the matter directly to the prepaid team to confirm what the issue is with the airtime activation delay. We can confirm that the airtime should be active in real-time.
The MTN online store is accessible to allow customers that do not have airtime to access the website without any charges and to recharge.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
