SK
Simone K
1 reviews | Active since Jul 2015
13 Jul 2015, 20:57
MTN switching of phone even paying in time..
I payed my contact before I was meant to and yet my phone get switched off ever month. Then they want to over charge me when I am ahead in my payments. MTN has gone for a loop so stay away from them if you want to open a contract.
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Replies (1)
MTN South Africa's replyOfficial
31 Jul 2015, 11:48Hello Simz1313 ,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have now perused your account and see that your account is in arrears for the months of March, April, May, June & July 2015. The line was deactivated, however the subscriptions fees for those months is still outstanding.
The total amount that needs to be paid is R323.82 and we will then be able to reactivate the contract and update your profile with the relevant credit bureaus.
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 019205
Branch Name: Sandton
Beneficiary Reference: Your MTN cell phone number or Your MTN account number
Your bank statement Ref: MTN Cell
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have now perused your account and see that your account is in arrears for the months of March, April, May, June & July 2015. The line was deactivated, however the subscriptions fees for those months is still outstanding.
The total amount that needs to be paid is R323.82 and we will then be able to reactivate the contract and update your profile with the relevant credit bureaus.
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 019205
Branch Name: Sandton
Beneficiary Reference: Your MTN cell phone number or Your MTN account number
Your bank statement Ref: MTN Cell
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply31 Jul 2015, 11:48
Official
Hello Simz1313 ,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have now perused your account and see that your account is in arrears for the months of March, April, May, June & July 2015. The line was deactivated, however the subscriptions fees for those months is still outstanding.
The total amount that needs to be paid is R323.82 and we will then be able to reactivate the contract and update your profile with the relevant credit bureaus.
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 019205
Branch Name: Sandton
Beneficiary Reference: Your MTN cell phone number or Your MTN account number
Your bank statement Ref: MTN Cell
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We have now perused your account and see that your account is in arrears for the months of March, April, May, June & July 2015. The line was deactivated, however the subscriptions fees for those months is still outstanding.
The total amount that needs to be paid is R323.82 and we will then be able to reactivate the contract and update your profile with the relevant credit bureaus.
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 019205
Branch Name: Sandton
Beneficiary Reference: Your MTN cell phone number or Your MTN account number
Your bank statement Ref: MTN Cell
Regards
Tim
MTN Complaints Management Team: REQ:***