NM
Nyeleti M
1 reviews | Active since Apr 2012
03 Mar 2015, 09:58
MTN switched off my Ipad without notice
MTN switched off my Ipad, they stopped the service without noticing me after accusing me of having taken three contract phones with them. lately they sent me statements of monies that I supposedly owe them which I do not understand how.<br> <br> Now it seems like I have been barred from contacting them because every time I call them I do not go through and so are my emails. I learned from an MTN consultant from a branch that my account is not on their system, my sim card number can not be found as well. I am soooo ****ed off with them.
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MTN South Africa's replyOfficial
12 Mar 2015, 11:24Hello rhulani2,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the account is in legal because of non-payment, we have noted that there were 3 lines opened **********ly however those lines were deactivated and the ********** amounts were credited to your MTN account. Payment for your existing has not received since September last year.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the account is in legal because of non-payment, we have noted that there were 3 lines opened **********ly however those lines were deactivated and the ********** amounts were credited to your MTN account. Payment for your existing has not received since September last year.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply12 Mar 2015, 11:24
Official
Hello rhulani2,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the account is in legal because of non-payment, we have noted that there were 3 lines opened **********ly however those lines were deactivated and the ********** amounts were credited to your MTN account. Payment for your existing has not received since September last year.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the account is in legal because of non-payment, we have noted that there were 3 lines opened **********ly however those lines were deactivated and the ********** amounts were credited to your MTN account. Payment for your existing has not received since September last year.
Thank you
Wenzile Masina
REQ:***