LZ
Linda Z
1 reviews | Active since Jul 2015
17 Jul 2015, 09:55
MTN SWIM SWAP QUESTION
My phone got ****** and I needed to do a swim swap. I have been asked these stupid questions my last recharge amount, the number that I dial frequently, etc I have answered them wrong and I now I can not do the swim swap. When I call the call center my call is terminated. I seriously need the number. I don't know what I need to do since I cannot speak to any of the people from the mtn call center. Clearly I can't answer some of those questions But I need my number back. To go and do an affidavit and fax it is a waste of time
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MTN South Africa's replyOfficial
17 Jul 2015, 10:57Hello lindazondi,
I am so sorry to hear about your unfortunate experience wrt your SIM Swap. There are however set rules and regulations in place with our 173 call centre that specifically handles the pre-paid SIM swaps, and of course as a security measure they need to ask you a series of questions.
In your, and many other client's cases, you could not recall e.g. the last three dialled tel no's. But do not despair, here is what you can do:
1. Go to your nearest police station, and fill in an affidavit form explaining why you need to do a SIM swap (e.g. - your phone was lost / ****** etc.) and that you need to keep your original tel no
2. The police will stamp the letter and hand it back to you.
3. Also let them certify a copy of your ID at the same time.
4. You then purchase a new Pre-paid SIM Starter pack, (which will give you a new SIM card number)
5. Scan and e-mail the affidavit, certified ID copy & new SIM card no to: ***.
You will then be contacted to set your new SIM up to your old tel no.
Good luck,
Kind Regards,
Larissa Meacher, C
I am so sorry to hear about your unfortunate experience wrt your SIM Swap. There are however set rules and regulations in place with our 173 call centre that specifically handles the pre-paid SIM swaps, and of course as a security measure they need to ask you a series of questions.
In your, and many other client's cases, you could not recall e.g. the last three dialled tel no's. But do not despair, here is what you can do:
1. Go to your nearest police station, and fill in an affidavit form explaining why you need to do a SIM swap (e.g. - your phone was lost / ****** etc.) and that you need to keep your original tel no
2. The police will stamp the letter and hand it back to you.
3. Also let them certify a copy of your ID at the same time.
4. You then purchase a new Pre-paid SIM Starter pack, (which will give you a new SIM card number)
5. Scan and e-mail the affidavit, certified ID copy & new SIM card no to: ***.
You will then be contacted to set your new SIM up to your old tel no.
Good luck,
Kind Regards,
Larissa Meacher, C
MTN South Africa's reply17 Jul 2015, 10:57
Official
Hello lindazondi,
I am so sorry to hear about your unfortunate experience wrt your SIM Swap. There are however set rules and regulations in place with our 173 call centre that specifically handles the pre-paid SIM swaps, and of course as a security measure they need to ask you a series of questions.
In your, and many other client's cases, you could not recall e.g. the last three dialled tel no's. But do not despair, here is what you can do:
1. Go to your nearest police station, and fill in an affidavit form explaining why you need to do a SIM swap (e.g. - your phone was lost / ****** etc.) and that you need to keep your original tel no
2. The police will stamp the letter and hand it back to you.
3. Also let them certify a copy of your ID at the same time.
4. You then purchase a new Pre-paid SIM Starter pack, (which will give you a new SIM card number)
5. Scan and e-mail the affidavit, certified ID copy & new SIM card no to: ***.
You will then be contacted to set your new SIM up to your old tel no.
Good luck,
Kind Regards,
Larissa Meacher, C
I am so sorry to hear about your unfortunate experience wrt your SIM Swap. There are however set rules and regulations in place with our 173 call centre that specifically handles the pre-paid SIM swaps, and of course as a security measure they need to ask you a series of questions.
In your, and many other client's cases, you could not recall e.g. the last three dialled tel no's. But do not despair, here is what you can do:
1. Go to your nearest police station, and fill in an affidavit form explaining why you need to do a SIM swap (e.g. - your phone was lost / ****** etc.) and that you need to keep your original tel no
2. The police will stamp the letter and hand it back to you.
3. Also let them certify a copy of your ID at the same time.
4. You then purchase a new Pre-paid SIM Starter pack, (which will give you a new SIM card number)
5. Scan and e-mail the affidavit, certified ID copy & new SIM card no to: ***.
You will then be contacted to set your new SIM up to your old tel no.
Good luck,
Kind Regards,
Larissa Meacher, C