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1 reviews | Active since Feb 2019
05 Feb 2019, 21:22
MTN sux
Ive been complaining to MTN about a billing problem since December 2018, due to their system problems, they over charged me. Ive been to the store several times and everytime i go back to do a follow up, I get the same answer - we still await feedback.
Im really fed up with MTN, ive done everything from my side to inform you about the error, but you dont feel anything for the customer.
Do not go to Dihlabeng branch in Bethlehem, its the worse branch ever, staff do not care about you, all they care about is having their coffee and to ignore the person infront of them
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MTN South Africa's replyOfficial
06 Feb 2019, 11:19Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will try calling you again after 12PM, to get more details for your query since we cannot speak now.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will try calling you again after 12PM, to get more details for your query since we cannot speak now.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply06 Feb 2019, 11:19
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will try calling you again after 12PM, to get more details for your query since we cannot speak now.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will try calling you again after 12PM, to get more details for your query since we cannot speak now.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,