AC
Andrew C

1 reviews | Active since Jun 2015

01 Jun 2015, 09:47

MTN Suspends account even after payment was done

This is the 3rd time that MTN has suspended my account, after payment was made ahead of time - a week before the service is suspended. Even though the proof of payment is sent to MTN, and I get a receipt acknowledging that they have received the proof. Regardless of not even receiving invoices or statements, ever.<br> <br> Trying to get hold of anyone in their call centre is a nightmare, I've been holding for 30 minutes and no one is ever available!! <br> <br> MTN, your service and network is absolutely ****! This is ridiculous!! How the hell do you run a company like this, especially being in the service industry?!!!!! <br> <br> Provide a ****** service to your customers who pay you!<br> <br> I've been with MTN for years, and I can say that they are the worst service provider in South Africa. Can't wait to change to a different provider.

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Jun 2015, 13:38
Official
Hello AChesterZA,

Thank you for taking time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

According to our records the the barring on the line was removed and the line is active and in use on the network.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Thank you
Wenzile Masina
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