MTN suspending my services as they can not bill client correctly

I, am at the end of my rope. emailed and phoned until I am blue no help from MTN with regards to sorting out my account.

I am on debit orders, MTN should deduct R399 instead according to them they have been deducting R290, on my bank statement it reflects as R374.00.

MTN decided to just deduct the full amounts that was short paid from my account R1331.00. No phone calls no email explaining or apologising for any inconvenience. No giving me an option of making payment arrangements.

I then went to my bank informing them of MTN taking monies out of my account in the wrong amount. They informed me I could reverse the payment, and get my monies back.

Which I did, I then went to the Paddock MTN store to make manual payment for July and August, they were off line. As always. The Paddock MTN is where all my trouble started, from the beginning taking out the contract. the worst mistake I made was taking out the contract with MTN Paddock store in milnerton.

I then had to go all the way to Table View MTN, I made payment in the amount of R798,00 for the month of July and August, according to me I am payed up to date.

While I was at Table View MTN depot the gentleman at the counter tried to help, but was not able to. According to the information I upgraded my contract. Which I have never done or will do, as I am so determined to close this account in January when my contract ends. If I close is before the ending date I have to pay penalties, which I refuse.

Why should I be the one to pay more to get out of a contract, with such bad service and wrong billing. When clearly MTN is trying to make me unhappy with this account and clearly wanting to make more monies out of me.

We all just barely survived through Covid-19, every one has money problems,I feel MTN is trying to milk me.

I have not received any data as agreed only my my minutes. now they have suspended my services.

My phone now have the audacity to tell me, your services has been suspended contact your nearest MTN.

What have I been doing the last 2 months?????