GJvR
Gerrit Jansen van Ryssen
1 reviews | Active since Mar 2009
04 Nov 2015, 07:15
MTN Suspending Account without validity
I recently upgraded my contract with MTN. Ever since then they have suspended my account twice already without notice or validity. <br> My account is on a debit order all all payments have been on time for over 7 years now!!!<br> This is my business number which now results in my professionalism being under scrutiny!!!<br> I have spoken to the call centre twice already, and everytime time they promise to sort the problem out, but still nothing!!<br> If it was any easier I would move my contract to another service provider in an instance!!!
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
05 Nov 2015, 11:30Hello gerritvr,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We do see that the line was being barred due to the total credit limit on the account being exceeded with only subscription fee charges. We've raised the credit limit on the account to ensure the line is not barred going forward.
Once again we do apologize for the inonvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We do see that the line was being barred due to the total credit limit on the account being exceeded with only subscription fee charges. We've raised the credit limit on the account to ensure the line is not barred going forward.
Once again we do apologize for the inonvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply05 Nov 2015, 11:30
Official
Hello gerritvr,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We do see that the line was being barred due to the total credit limit on the account being exceeded with only subscription fee charges. We've raised the credit limit on the account to ensure the line is not barred going forward.
Once again we do apologize for the inonvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We do see that the line was being barred due to the total credit limit on the account being exceeded with only subscription fee charges. We've raised the credit limit on the account to ensure the line is not barred going forward.
Once again we do apologize for the inonvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
