mN
mimi N
1 reviews | Active since May 2016
07 Jun 2016, 14:50
MTN SUSPENDED SERVICES
<p>After a complaint I raised j got the below response</p> <p>Good day, Kindly be advised your services are suspended An amount of R815. 11 needs to be payed for the removal of legal status regardless of term date on the account.</p> <p>Zukiswa</p> <p> </p> <p>I then paid R820 on the 6 June 2016 sent an email to Zukiswa with no response and I sent an email to the entire legal team Jack Phiri responded however he still tells me about an outstanding amount of R2466, 54 I Don't Know Where He Got THE Above Figures But THIS Is Very unacceptable and unprofessional. Been trying to get hold of someone to assist the entire day they even sent a request for one of them to call me and I still didn't get any feedback.</p> <p> </p> <p>I need this sorted out by tomorrow COB before I take furher actions for MTN.</p> <p> </p>
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Replies (2)
MTN South Africa's replyOfficial
08 Jun 2016, 08:17Good Day Mimi Ngwenya,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that without your ID number, Cellphone number in question or MTN account number we are unable to access the account in question and as a result we are unable to assist.Please provide us with these details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply08 Jun 2016, 08:17
Official
Good Day Mimi Ngwenya,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that without your ID number, Cellphone number in question or MTN account number we are unable to access the account in question and as a result we are unable to assist.Please provide us with these details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
mN
mimi N's updateReviewer Update
08 Jun 2016, 09:05The details are as follows
Cell no ***
Acc no : A***
Please be advised that 2600 was paid on the 27th May ref used was ID no cell no and A*** which was the account details provided and they advised the 6th digit was incorrect
mN
mimi N's update08 Jun 2016, 09:05
Reviewer Update
The details are as follows
Cell no ***
Acc no : A***
Please be advised that 2600 was paid on the 27th May ref used was ID no cell no and A*** which was the account details provided and they advised the 6th digit was incorrect