MK
Mohamed K
1 reviews | Active since Jun 2012
17 Jan 2019, 11:52
MTN Suspended Service
I had a sim swap done on the 26th of December 2018. Upto today - 17 Jan 2019 I have been unable to resolve the issues I am experiencing. I am unable to make or receive calls, smses and data. When I try to make a call I am told that my service has been suspended. No one can tell me why my service has been suspended (Prepaid). I can only call the customer care line 135 which has been unhelpful. Going to the MTN stores did not help as well. I raised two problem tickets: 1- ********** 186 (Via MTN Store) and SMC- ********** 476 via the call centre.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
18 Jan 2019, 05:18Good day Mohamed,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with your new sim card number found at the back of your new sim.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with your new sim card number found at the back of your new sim.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply18 Jan 2019, 05:18
Official
Good day Mohamed,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with your new sim card number found at the back of your new sim.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with your new sim card number found at the back of your new sim.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MK
Mohamed K's updateReviewer Update
18 Jan 2019, 08:09Good day Ishie,
My problems were finally resolved yesterday 17 Jan 2019.
Thank you for taking the time to respond though.
MK
Mohamed K's update18 Jan 2019, 08:09
Reviewer Update
Good day Ishie,
My problems were finally resolved yesterday 17 Jan 2019.
Thank you for taking the time to respond though.