MTN supports ********* rather than loyal customers

On 19 Nov 2015 my contract MTN phone was ****** at about 6pm. I immediately tried to call MTN to cancel/blacklist the SIM & phone but discovered that their contract department does not operate outside of business hours. I therefore called them first thing on 20th & cancelled/blacklisted SIM & phone. However, I then discovered that in the interim, at 2am on 20th, the SIM had been used in another phone to perform two transactions:<br> <br> 1) R200 was transferred out to another MTN no. (a prepaid phone) & this cost was charged to my account<br> 2) All 25,000 loyalty points on my account were cashed in for R400 airtime, which then remained on my account <br> <br> MTN says that this R400 will be cancelled/expire (unused) on 20 Feb, so this credit will simply be wasted & all my points lost<br> <br> I asked MTN at a branch & 4 times on 808 call centre to reverse these transactions but they refuse to. They keep referring queries to a \back-office\" that says they won't reverse the points transaction because \"the customer had not blacklisted the phone\". They refuse to address the fact that they were CLOSED at the time & persist in blaming me. Instead of supporting my loyalty, MTN will now \"*****\" R400 from me as well!"