MTN supports ********* over loyal customers

I have already detailed the issues under ref ***. The response was totally inadequate as follows:<br> <br> \ Please note the matter has been escalated to Management of our technical support team to investigate on ref SMC/*** logged. Regards, Nompumelelo, REQ:***\".<br> <br> No contact info is given and no method is offered for me to follow-up with Nompumeleo. No-one from MTN has ever got back to me since then with any feedback on the matter. <br> <br> Meantime, 808 are still telling me that it is all my fault for \"not reporting the phone ****** earlier\". They now say that they were in fact open in the evening and could have blocked phone earlier. However that is not what I was told when I called in and they say they have no record of the call. I believe that it was the 173 service I called that night and was given wrong info when they told me that I could only block the phone on 808 in business hours the next day.<br> <br> I have asked them to pull the recording of the conversation I had on 173 but no-one at MTN seems to know how to do that. In the end, MTN are still blaming me (and charging me) for my actions undertaken under the (wrong) instructions of their own staff.<br> <br> Not satisfied at all."