MTN SUPPORTS *****

In July 2022 I realised through my credit report that an account was opened on my name at MTN. I queried it through the customer care, told them this account was *****ulently opened and I was told to submit an affidavit to state everything that transpired. I then asked told them that I would like a copy of my contract to get the information for the affidavit such as the date and time it was opened, the proof of ID that was used and the place where the contract was opened as I am working in Namibia so there is no way it could be me who opened the contract. I was outright denied to receive a copy of my own contract!!! I then decided to leave it and then later in the year the account was removed from my name. I then assumed all was good. Now in November 2023 - more than a year later - I have been handed over to a legal company for outstanding debt. I stated the same case with them, but they are telling me to solve it with MTN. MTN has got ZERO customer support and only SUPPORTS *****ELENT accounts being opened as they DO NOT CARE that there is potential *****ulent activity happening with accounts and do not try and solve the case.