MW
Marlin W
1 reviews | Active since Feb 2019
20 Apr 2020, 09:36
MTN Support not very helpful
I've been struggling since the 8th of April with MTN support to convert my airtime to data. I am working from home during lock down and I am forced to used MTN as there is no fibre, LTE / Fibre to the home in the area. I tried to add more data, was met with spending limit issues. Bought a R1000 airtime as I can apparently convert it to data and I've been stuck there since buying the airtime. MTN can't seem to resolve the issue and now expect me to call them on 135 and hold 2 hours (I pay for the call as my mobile is not with MTN) which is unacceptable.
Please resolve this ASAP. I need to be able to work.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
27 Apr 2020, 18:35Dear Marlin ,
Apologies for delayed response ,
We picked that you have been in touch with our Facebook team and below feedback was provided.
Please note the package that you are on, doesn't allow you to purchase data or convert airtime to data. We can only add booster bundles that are chargeable on your account. However, you can transfer that airtime to another MTN number via *136*3#. ~BM
Regards
Kagiso Monyatsi
MTN Complaints.
Apologies for delayed response ,
We picked that you have been in touch with our Facebook team and below feedback was provided.
Please note the package that you are on, doesn't allow you to purchase data or convert airtime to data. We can only add booster bundles that are chargeable on your account. However, you can transfer that airtime to another MTN number via *136*3#. ~BM
Regards
Kagiso Monyatsi
MTN Complaints.
Best regards,
MTN South Africa's reply27 Apr 2020, 18:35
Official
Dear Marlin ,
Apologies for delayed response ,
We picked that you have been in touch with our Facebook team and below feedback was provided.
Please note the package that you are on, doesn't allow you to purchase data or convert airtime to data. We can only add booster bundles that are chargeable on your account. However, you can transfer that airtime to another MTN number via *136*3#. ~BM
Regards
Kagiso Monyatsi
MTN Complaints.
Apologies for delayed response ,
We picked that you have been in touch with our Facebook team and below feedback was provided.
Please note the package that you are on, doesn't allow you to purchase data or convert airtime to data. We can only add booster bundles that are chargeable on your account. However, you can transfer that airtime to another MTN number via *136*3#. ~BM
Regards
Kagiso Monyatsi
MTN Complaints.
Best regards,