MTN Support, Complaints, Retentions Team - The Worst Experience Ever - I am Appalled!

In 2021 I was called by an MTN Mondo consultant who was selling me an MTN sim-card deal for 40GB data on a monthly basis. The MTN consultant mentioned to me that the contract was a month-to-month contract which I would be able to cancel at any time but this has not been the case as I have e-mailed & called MTN for months on end.

I started e-mailing MTN months ago as I had stopped using this subscription, there was no response & no assistance from the MTN Support Team. Please bare in mind that the longer I waited for a response from the MTN Support team, the higher the bill was becoming because they were not resolving the issue & no investigations were being done after I had countless times asked them to please go back to my conversation with the consultant, so that, if I am mistaken or had heard the consultant wrong, the matter can be settled & we can work on a solution going forward.

My issue has not been taken seriously & now my bill has gone up to R3000 from a premium of just R299 per month. From how much this has accumulated, you can know how long I haven't been paying and you can estimate how long I have been waiting for assistance. I have run out of options & I am feeling very neglected by this company as if I made a mistake even taking up this contract. I need help please, my credit record is being negatively impacted by this & it is really hurting me.

How has the bill accumulated when I have been arrears for months on end? Why did they not close the sim card when they notice that I haven't paid, so that the bill doesn't accumulate. Instead, they let the bill run up so that they can suck & leave me dry. Unfortunately I don't have this R3000 that they are asking from me, the cost is not even justifiable because I asked for assistance aloooong time ago. I am so hurt & furious. I don't even know what to do.