MTN supp**** with Faulty Laptop and waiting for replacement

Good day,

I must say I'm disgusted in the service from MTN. My wife signed up for a laptop deal with MTN and on Saturday the 25th of September 2021we were called to collect.

Upon getting home we switched on the laptop and it was not working, we spoke to HP as required from MTN to do a diagnostic check to access the issue.

I had gone back to the store on Monday morning with the laptop and a accessment was done again and the same fault was picked up. I was instructed that the store will sort out the issue and I should have it resolved by the end of the week. We were handed over a brand new HP laptop with a dead hard drive.

I just got a call Now and I was told that the laptop must be brought into the store so that it could be picked up and sent to the supplier for a credit note to be made. Only then once it is issued the laptop will be replaced as it was reported within the 7 day period and that It will be replaced. No where did MTN mention that would take 2 to 3 weeks to replace a faulty laptop from their side and that I will sit with the problem even though it was reported the same day.

I was informed that the credit note will be issued sometime next week only and only once the credit note is issued then MTN will then sort me out with a replacement once MTN received it from the supplier and then MTN will process a replacement.

This is not great at all as now I'm sitting with a contract and a useless device and having to run around back and fourth sorting this issue out.

Why is it that the store cannot take in the faulty device and exchange the same time and sort out the credit without inconvenienceieng me in the process?????

MTN Please can I have this resolved now.