AM
Andisiwe M

1 reviews | Active since Dec 2015

15 Apr 2016, 18:55

MTN SUPERVISOR UNBELIVEABLY RUDE!!!!

This evening i call 173 customer service! I am on pay as you go and have been a customer for over 9 years now. I spoke to an agent to explain my problem with data that i have let go for very long!!! I purchase 2GB or 1GB and an additional 500mb before each month ends!! My enquiry was i was feeling ********** that my 1Gb was depleted in 10 days when MTN also gave me a giveback bundle for same value. The agent did not want to log my dispute. And called supervisor that i didnot request to speak to. His name is Justice and he amazingly surprised me with his rude greeting and attacked me immediately, in a bully voice and was very unapologetic. The list goes on but i had to drop the call as customer service was at an all time low in that call!! I am saaaaad and angry!! It might be really time to port out of this network. Im in awe!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply18 Apr 2016, 21:33
Official
Hello Andz2015,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused and for the kind of service you received from our Call Centre. This matter will be escalated to the management of the Prepaid Centre.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***