MTN Supersonic is Terrible

Ordered Supersonic Fibre through MTN and my experience is terrible. Why does MTN put their name behind a product and then offer zero after sales service - I went to an MTN store and was told that they cannot help at all. I emailed a complaint to multiple MTN addresses and have received ZERO feedback.

I placed an order for fibre on 25 June and have had zero feedback as to when it will be installed or even when my router will be delivered. Nobody ever answers when I call and I have called multiple times and at different times of the day. WhatsApp communication is appalling - they take hours to to reply and then if you do not respond in 5 minutes, they close the chat. A bot controls the WhatsApp so you cannot actually get any real feedback. Order no. SSL***0