MTN Supersonic is a joke.

We have a fibre connection to our home / office provided by MTN. The system has been faulty for a week now following load-shedding - with no resolution in sight. We contacted MTN (extremely long wait on hold to the call centre - in excess of 1 -1/2 hours in some cases). They are pathetic, not knowing who we are on their system, wrong client information including contact numbers, street address, etc. The technical department are no better - still waiting for a technician to replace the router. All they can do is send automated responses ( laced with glowing statements of how speedy and efficient they are)